Your ultimate goal is most likely achieving logo certification for your product.
Our ultimate goal is to make that as easy as possible for you.Therefore, we deliver much more than just the test logs.

All these deliverables are included in the project fee:

All you need to make a logo submission and earn the "Designed for Windows" logo

• All required test logs for completing a succesful submission to Microsoft.
• Failure documentation, including references to developer documentation covering possible solotions.
• Additional requirements by WHQL or as a result of failed tests.
• Phone and email support before, during and after submission.

• Contains test bed configuration, information on how to submit.
• You are free to use this for internal and external communications.

• Our test engineers are qualified QA engineers and have MCSE and MCSD certifications.
• We are constantly updating our knowledge by attending conferences, testing hardware, writing software, communicating with WHQL and listening to our customers.

• Logo testing rarely completes without failures, and all failures must be addressed before a submission can be made.
• We use the Windows DDK, MDSN, Internet resources, hardware and protocol specifications, WHQL, your technical contacts, and so on to understand a failure.

Anything that can be done by us in house will be done to pass testing, provided it is commercially feasible. For instance:

• We will update BIOS/firmware.
• We will swap components (except motherboards).
• We will work with your technical staff or OEMs to address hardware/driver issues.
• We will work with WHQL to address test kit issues that are critical to passing your hardware.

In some cases, hardware updates or replacements are necessary. This will delay the project but has no impact on the fees.

• We report significant interim results in near real-time via our Step Manager.
• You will automatically receive email in case of issues that are potential failure points.
• You can access closed projects at any time.

• We will assist you with any aspect of the logo submission.
• We will intermediate with WHQL in case of a fail result. In many cases failing submission does not mean retest or even resubmission.

Now you have the logo, but you may have questions regarding how to comply with the logo requirements. We help you to address issues such as what you are allowed to change, what to do when you add a faster CPU, etc.

• Hardware will be in original state, except where firmware was updated.
• For systems, harddisk will be clean.